We get you more reviews automatically.
Connecting securely to your system makes the customer review request process reliable and effortless. We integrate with over 100 industry specific CRMs and marketing automation platforms to use an automated review collection process. We do all of the follow up for you, with a quick, friction-free way of generating more reviews!
After a purchase, appointment or concluded service:
- We'll send a series of emails for a review request or...
- We'll send a series of SMS text requests for the quick capture star rating, followed by a prompt for additional feedback, or...
- Customers can scan your QR code to link effortlessly to your personalized review form, an effective way to harvest point-of-sale reviews in the field.
Regardless of the method, we capture the all-important star rating up front, then prompt for additional feedback.
We help you manage your online reputation.
Stop scouring multiple review sites to monitor what customers are saying about you! Instead, aggregate all of your business ratings & reviews into an easy to read dashboard with a single sign-in.
Use your one convenient inbox to deal with all reviews:
- Broadcast the positive ones
- Respond to the negative ones
- Contest the bogus or fake reviews
We protect your online reputation.
Negative reviews can happen to any business. We send negative reviews directly to you to personally follow up and sort out the situation. You can clear up a misunderstanding or offer solutions for customers with a less than perfect (or expected) experience.
Sometimes, with a rapid response, you can even turn a bad review around into a good experience, and a new loyal customer!
We market your positive reviews effortlessly.
We promote your positive reviews on your website, then broadcast them to your business's social media platforms and even make it easy for your customers to share in their social newsfeed. It’s the next best thing to a personal recommendation from a friend.
We give your website an SEO boost.
Google loves high-quality, user-generated content. Your customer reviews overwhelmingly qualify for this. We provide your business with a dedicated microsite that also lives within your existing site, so when people review your business, you own your reviews, and your website gets an SEO boost.
Sit back and relax.
All you're responsible for is clicking one button that allows you to respond to reviews, interact with and create loyal customers for life. Oh, and we can even do this for you, too!
The bottom line is this—with our service you’ll save time, have peace of mind, and make a lot more money with new customer business.
Watch our On-Demand Webinar
This 10-minute webinar is a quick but thorough overview of the power of reviews and the many benefits of our Fireworx Reputation service. You can watch at your own convenience and will quickly learn how you can transform your business with Reputation Marketing!